These Terms & Conditions constitute a legal agreement between you and Haynah when you use the app, website, or any related services. By accessing or using the platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you should not use the platform.

1. Definitions

• Haynah / Platform: The Haynah app, website, and related services.
• User: Any person who browses, registers, places an order, or otherwise uses the platform.
• Order: Any purchase, booking, or service request submitted through the platform.
• Products: Goods, services, or offers made available through the platform.
• Merchant / Supplier / Partner: Any third party that may provide goods or services through the platform now or in the future.

2. Eligibility

• You must be legally capable of entering into binding agreements under applicable law.
• You confirm that all information you provide is accurate, complete, and up to date.
• You are responsible for maintaining the confidentiality of your account credentials and all activities conducted through your account.

3. Scope of Services

Haynah currently operates as an e-commerce platform based on in-house stock and direct operations, with the possibility of future expansion into additional categories, markets, merchants, on-demand services, restaurants, local services, and marketplace models.

Haynah reserves the right to add, modify, suspend, or discontinue any part of its services, categories, features, or operating model at any time, subject to confirmed active orders where applicable.

4. Account Registration and Use

• Certain services may require account registration.
• Users must provide accurate and updated information. Haynah may suspend or terminate accounts containing false, misleading, or incomplete information.
• You may not use another person’s account or transfer, sell, or assign your account without prior written approval.
• Haynah may refuse registration or suspend accounts in case of misuse or breach of these Terms.

5. Orders and Acceptance

• Submitting an order constitutes a purchase request subject to review and acceptance.
• An order is not considered finally accepted until it is confirmed by the platform or enters the preparation or delivery stage under the applicable operating process.
• Haynah may refuse or cancel any order due to unavailability, pricing errors, description errors, suspected fraud, operational constraints, or any legitimate reason.
• If a paid order is cancelled by the platform, the eligible refund will be processed in accordance with the applicable refund policy.

6. Pricing and Payment

• Displayed prices may include or exclude taxes and fees as indicated on the platform.
• Prices, promotions, and availability may vary by location, timing, stock, and campaign conditions.
• Haynah reserves the right to update prices at any time before order confirmation.
• Users are responsible for paying the total order amount, including delivery fees, service fees, or any disclosed charges.
• Payments are processed through approved payment methods and may be subject to security review or verification.

7. Delivery and Fulfillment

• Haynah aims to deliver within estimated timeframes, but delivery times remain estimates only and are not guaranteed in all circumstances.
• Delays may occur due to weather, traffic, operational demand, technical issues, unclear addresses, or recipient unavailability.
• Users must provide an accurate address and reachable contact information and be available to receive the order.
• Additional charges may apply, or orders may be cancelled, if delivery fails due to user-related reasons.

8. Cancellation, Return, and Replacement

Order cancellation, return, and replacement are governed by Haynah’s applicable cancellation and refund policy, which forms an integral part of these Terms. Eligibility may vary depending on product type, order stage, service nature, safety, and quality considerations.

9. Acceptable Use

You agree not to:

• Use the platform for unlawful, fraudulent, or abusive purposes.
• Provide false, misleading, or impersonated information.
• Interfere with, disrupt, or attempt unauthorized access to the platform or its systems.
• Copy, resell, exploit, or commercially use any part of the platform without permission.
• Abuse promotions, vouchers, loyalty features, refunds, or operational processes.

10. Promotions, Discounts, and Coupons

• Promotions, discounts, and coupons may be subject to separate conditions including validity period, minimum basket value, eligible categories, and other restrictions.
• Unless explicitly stated, offers and coupons are not redeemable for cash.
• Haynah may cancel, suspend, or amend any promotion or coupon in cases of misuse, fraud suspicion, or technical error.

11. Products and Content

• Haynah makes reasonable efforts to ensure product descriptions, images, and prices are accurate; however, variations may occur due to packaging changes, supplier updates, or digital display differences.
• Product display does not guarantee permanent availability.
• Equivalent substitutions or user contact may occur where operationally necessary and permitted by policy.

12. Future Marketplace and Third-Party Services

If Haynah expands in the future to include third-party merchants, restaurants, service providers, or marketplace features, certain products or services may be supplied by external parties. Additional terms may apply to those providers, while use of the platform remains subject to these general Terms.

Haynah may define its role depending on the operating model, including acting as a direct seller, technology intermediary, logistics coordinator, marketplace operator, or any other disclosed model.

13. Intellectual Property

• All rights related to the platform, including trademarks, branding, design, text, graphics, software, and content, are owned by or licensed to Haynah.
• No part of the platform may be copied, modified, distributed, republished, or exploited without prior written consent.

14. Limitation of Liability

To the fullest extent permitted by law, Haynah shall not be liable for indirect, incidental, consequential, special, or punitive damages, or for loss of profits, business, data, goodwill, or opportunity arising from use of the platform, delays, interruptions, third-party failures, or circumstances beyond reasonable control.

Where liability is legally established, Haynah’s liability shall be limited to the value of the relevant order or the minimum or maximum amount required by applicable law, as the case may be.

15. Indemnity

You agree to indemnify and hold harmless Haynah from any claims, damages, losses, liabilities, costs, or expenses arising from your misuse of the platform, breach of these Terms, or violation of any rights of another party.

16. Force Majeure

Haynah shall not be responsible for delays or failure to perform due to events beyond its reasonable control, including natural disasters, severe weather, technical outages, telecommunications failures, governmental action, civil unrest, or supply chain disruption.

17. Changes to the Terms

Haynah reserves the right to amend these Terms at any time. Continued use of the platform after updates are published constitutes acceptance of the revised Terms.

18. Suspension or Termination

Haynah may suspend or terminate user access to the platform or specific services at any time where a breach, misuse, harmful conduct, or operational risk is identified.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws and regulations applicable in the country or jurisdiction in which Haynah officially operates or as stated in its legal disclosures. Competent courts in that jurisdiction shall have authority unless applicable law provides otherwise.

20. Contact

For any inquiries regarding these Terms & Conditions, users may contact customer support through the app or Haynah’s official communication channels.