At Haynah, we are committed to protecting user privacy and handling personal data with transparency and high security standards. This policy explains how information is collected, used, shared, and protected when using our app or website.
1. Information We Collect
- Name, phone number, and email address.
- Delivery address and location data when location services are enabled.
- Order history, purchase behavior, and preferences.
- Device information such as device type, operating system, and IP address.
- Payment data is processed through authorized payment providers and Haynah does not store card details.
2. How We Use Information
- To process orders, deliveries, and manage accounts.
- To improve user experience and develop services.
- To communicate regarding orders and customer support.
- To send offers and updates with user consent.
- To monitor performance and ensure efficient platform operation.
3. Information Sharing
Information may be shared with:
- Delivery and logistics partners.
- Payment service providers.
- Technology and cloud hosting providers.
- Government authorities when legally required.
Haynah does not sell user data to third parties.
4. Data Security
Haynah applies appropriate technical and organizational measures including encryption and modern security systems to protect data from unauthorized access, loss, or alteration.
5. Data Retention
Personal data is retained only as long as necessary to provide services or comply with legal obligations.
6. User Rights
- Request access, correction, or deletion of personal data.
- Opt out from marketing communications.
- Disable location services from device settings.
7. Cookies
Haynah may use cookies and similar technologies to enhance performance, analytics, and user experience.
8. Policy Updates
Haynah reserves the right to update this policy at any time. Updated versions will be published within Apps or the website.
9. Contact
Users can contact customer support through the app for any privacy-related inquiries.
