This Refund Policy explains the circumstances under which payments may be refunded for orders placed through Haynah.

1. Eligible Refund Cases

• Receiving the wrong item.
• Receiving a damaged or unusable product.
• Missing items in the order.
• Order cancellation by Haynah.

2. Refund Request Timeframe

• Issues must be reported within 24 hours of receiving the order.
• Haynah may request photos or additional information to verify the claim.

3. Non-Refundable Items

• Fresh or perishable food products.
• Opened or used items.
• Customized or specially prepared products.

4. Refund Method

• Refunds are issued to the original payment method whenever possible.
• In some cases refunds may be issued as platform credit.

5. Refund Processing Time

• Refund requests are reviewed shortly after submission.
• Approved refunds may take 3–14 business days depending on the payment provider.